Welcome to ReviewButler, the ultimate point-of-sale (POS) customer feedback solution designed for modern businesses and service providers.
Developed by Expert Systems AG, this free app for iOS and Android transforms your mobile devices into powerful tools for collecting authentic reviews, boosting your online reputation, and making data-driven decisions. Whether you're a retail shop, service provider, or any business seeking to understand customer satisfaction, improve service quality, increase retention, and build stronger relationships, ReviewButler is your trusted partner.
With quick survey creation, star ratings, secure kiosk deployment, email verification, offline capability, multi-language support (English and German), and real-time analytics, you'll gain actionable insights into what excites your customers, their satisfaction levels, and areas for growth. Benefits include higher customer satisfaction by demonstrating you value their opinions, real-time identification of improvements, trust-building through verified feedback, enhanced online reputation, and smarter business strategies.
Thousands of businesses are already using ReviewButler to elevate their customer experience. Ready to join them? This guide walks you through everything—from setup to advanced features—so you can start collecting valuable feedback today.
Where Can I Install ReviewButler?
ReviewButler is available on both iOS and Android platforms for seamless use on your iPhone, iPad, phone, or tablet.
- iOS (iPhone & iPad): Download for free from the App Store.
- Android (Phones & Tablets): Download for free from the Google Play Store.
Once installed, log in with your ProvenExpert account to get started.
Getting Started: Log In, and Set Up Your First Survey
- Log In: Open the app and sign in with your ProvenExpert account credentials. If you don't have one, create a free profile at ProvenExpert.com.
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Create or Edit POS Surveys: Build and customize your POS surveys directly in the app. These ensure qualified feedback that highlights what customers love, their overall satisfaction, and untapped potentials.
- Deploy at Point-of-Sale: Select your survey in the survey list and click on "Start", then position your device (e.g., on a stand in your premises) or hand it to customers for instant input. The app's intuitive interface makes it easy to collect star ratings, recommendations, and detailed responses.
Once used frequently, watch feedback flow in real-time on your ProvenExpert profile for trends and insights, helping you refine services on the spot.
Secure and Unattended Collection: Using Kiosk Mode/Guided Access
For hands-free operation, ReviewButler's Kiosk Mode (Android) or Guided Access (iOS) lets you leave your tablet or phone with customers without risking device access. Open the survey runner in the app and hold the Logo at the top for 3 seconds to enable the Kiosk Mode, and the reviewer stays locked in—unable to exit to settings or the home screen without your security code. This creates a dedicated, secure space for feedback, perfect for busy counters or self-service setups.
Activating and Exiting Kiosk Mode
- In the App: Tap the logo three times at the top of the screen in the survey area, then enter your passcode to start or stop the mode.
- iOS Guided Access Setup: Go to Settings > General > Accessibility > Guided Access on your device. Set a passcode (or enable Touch ID/Face ID). To begin: Open the app and triple-click the Home button (or side button on iPhone X and later). To end: Triple-click again, enter your passcode, and tap End (or double-click if using biometrics).
Your passcode is managed on the app settings page, accessible via the sidebar —change it anytime there.
Collecting Feedback Without Interruptions: Offline Mode
Stay productive even in spotty Wi-Fi zones with Offline Mode, a built-in feature that automatically kicks in when internet drops. Continue gathering reviews seamlessly—the app stores them locally on your device and syncs everything to our servers as soon as you're back online. No manual activation needed; it's pre-installed and hassle-free, ensuring zero lost data during travel, events, or remote locations.
Managing Device Standby and Inactivity
Keep your setup running smoothly for always-on kiosks. In Kiosk Mode/Guided Access, your screen stays active, displaying the survey start page indefinitely. For energy savings, enable sleep mode in app settings: The screen dims after a customizable period (e.g., a few minutes of inactivity) but reactivates instantly with a tap. This prevents full lockouts while maintaining accessibility—no more frustrated customers waiting for a wake-up.
Viewing and Utilizing Submitted Reviews
All feedback lands securely on your ProvenExpert profile at ProvenExpert.com, appearing as new, verified reviews. With connectivity, submissions transmit instantly for real-time visibility. Offline entries queue up and upload automatically upon reconnection. Use these insights to track satisfaction trends, spot improvements, and showcase positive stories online—building trust and driving growth.
Profile edits, like updating business details, are also handled exclusively on ProvenExpert.com: Log in and use the Edit or Settings page.
Multi-Device Flexibility and Security
Install ReviewButler on unlimited devices—tablets, phones, or multiples per location—and log in with the same ProvenExpert account. Each device syncs independently, so you can deploy across your business without limits. For security, rely on your profile-managed password, and always use Kiosk Mode for unattended use.
Why ReviewButler? Perfect for Your Business Goals
- Understand Satisfaction Levels: Star ratings and detailed responses reveal true sentiments.
- Improve Service Quality: Pinpoint potentials with industry-tailored templates.
- Boost Retention and Relationships: Show customers you listen, fostering loyalty.
- Gather Actionable Insights: Real-time analytics guide decisions for sustainable growth.
Next Steps: Start Your Journey Today
Download ReviewButler now from the App Store or Google Play Store, log in, set up your survey and begin transforming feedback into success. As your trusted partner for innovative solutions, Expert Systems AG is here to support you every step.