Do too many 5-star ratings and a 100% recommendation rate on ProvenExpert look manipulated?

  • Studies show that a product or service rated 5 stars overall is purchased less than those rated 4.2-4.5 stars. (Source: Northwestern Now)

  • If you have many reviews with testimonials, they seem more authentic than just reviews without. You can find a further study on this here: What Makes a Helpful Online Review?

  • Our recommendation: ask your customers for a testimonial when inviting them to take the survey, to back up the customer's satisfaction and get nuanced feedback.