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Account & Profile
Profile settings, user account and billing.
27 articles
Profile Page Settings
- Will my ProvenExpert profile be found by search engines?Profiles in public mode are indexed by search engines such as Google or Bing and can be found by third parties.
- How do I change the language of my profile?Changing the language of your profile is very easy. Just follow these steps:
- How do I publish my ProvenExpert profile?In your user account, go to Administration and Settings, go to Privacy Settings and click Publish profile.
- Where can I change my company/profile name on ProvenExpert?To prevent misuse, the company name can only be changed by sending a request to our Customer Success Team: please contact: support@provenexpert.com
- How do I change the URL of my ProvenExpert profile?To avoid misuse and duplicates, you can only change the URL of your profile by sending a request to our support.
- How can I change the opening hours on my ProvenExpert profile?You can change all company details on your ProvenExpert profile page.
- What is the best spot to allocate my logo on my ProvenExpert profile?Whether the company logo is integrated as the profile picture or within the header image can be decided individually. There is no right or wrong here.
- How do I change my ProvenExpert profile picture?Since this picture will be seen by every reviewer during the reviewing process, it is advisable to choose a motif with company recognition value here.
- Can I upload the header image for my ProvenExpert profile in a different format?Actually, the format cannot be changed. However, you have the option of using the integrated cutter during the upload.
- Does it make sense to regularly change the header image?Changing the header image regularly does not affect the Google ranking.
- Can I change the term "opening hours" in my ProvenExpert profile?Your profile is search engine optimised by ProvenExpert.
- As a one-man business, does it make sense to write the profile description in the 3rd person?In this case, a combination might be interesting: that means integrating your personal name in addition to your company name.
- Why can't I change my field of activity/industry on ProvenExpert?If you have not yet collected customer feedback, changing the industry is only possible through our support.
- Have your ProvenExpert profile recommended by reviewersPremium customers can have your profile recommended by reviewers
User Account
- How do I get a new password if I have forgotten it?Go to the Forgot Password page, enter your email address. Then you will receive an e-mail to set a new password.
- How do I change my password?Go to Administration and Settings in your profile menu to set a new password.
- How do I change the e-mail address for my ProvenExpert account?In your user account, go to Settings and there to the User Account section to change your email address.
- How do I delete my ProvenExpert user account?Send an e-mail to exit@provenexpert.com. Please use the email address with which you registered with ProvenExpert as the sender address.
- Is it possible to create an additional set of login credentials for my ProvenExpert account?Yes, it's possible.
- How do I unsubscribe from ProvenExpert newsletters and reports?In your profile settings go to the notification section. There you can select your preferences and confirm them with Save.
- If I have several profiles on ProvenExpert, will the "main profile" be displayed on the dashboard, or how do I decide which one is displayed?You have separate login details for each of your profiles.
Billing
- Can I cancel my ProvenExpert subscription at any time?Yes, the cancellation must be made at least 14 days before the end of the current term.
- Where do I find my invoices and how will I be billed by ProvenExpert?You can also retrieve your invoice in your user account at any time, simply go to the side menu under Administration > Subscription & Invoices
- How can I cancel my ProvenExpert subscription?You can cancel at any time up to 14 days before the end of your booked term: Via our contact form, by e-mail to support@provenexpert.com
- How do I change my billing address at ProvenExpert?Changing your billing address is possible at any time through your ProvenExpert user account.
- How do I change my payment details for my ProvenExpert subscription?You can easily change your payment details in your subscription settings.