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Surveys & Reviews
Collect, reply to, share and report reviews.
74 articles
Reviews
- What does the ProvenExpert review process look like for my customers?There are different options to invite your customers to leave a review, e.g. via email, link sharing, social media ...
- How do I publish my ProvenExpert reviews?To make the review public, click the Publish Review button so that the eye is no longer crossed out
- Who can review me on ProvenExpert?Basically, any customer or business partner can review you.
- What is more beneficial to me: having more ProvenExpert reviews or reviews from other sources?By collecting ProvenExpert reviews, you take your online reputation into your own hands and display it transparently in your profile.
- Are the ratings sorted in a certain order?When you are logged into your profile, the ratings are automatically sorted from newest to oldest.
- Will all my ProvenExpert reviews be published?Your reviews will not be published automatically. You have to publish each rating manually.
- Can ProvenExpert reviews be deleted?In principle, we do not delete customer reviews. Exception: if a rating contradicts the guidelines, e.g. because of racist statements.
- Is it possible to reject a ProvenExpert review?It is possible not to publish a review, but this will have consequences for your credibility.
- Why are no reviews displayed on my ProvenExpert profile?Possibly because you do not operate your profile in public mode or you have not published your ratings
- Can people review me more than once on ProvenExpert?In principle: Yes, but each person can participate only once per survey, i.e. they have to rate you on different services
- Can I publish the dialogue conducted with a customer after having been reviewed? I want to be transparent on ProvenExpert regarding the reasons for the rating.Currently, the customer dialog cannot be published. However, a rating can be commented on by the profile owner at any time.
- Why are older reviews no longer displayed on my ProvenExpert profile?It is possible that the display is limited due to your current plan.
- What happens to my ProvenExpert reviews when I downgrade?Your ratings will not be lost when you downgrade. If the number of your ratings reaches an upgrade limit, the appearance of your rating seal will change.
- How can I collect customer feedback and reviews with ProvenExpert?These options are available in order to invite customers to leave a review: via email, via survey card, via QR code, sharing the survey link, via API
- Can I have typing errors corrected in a review text?You cannot correct spelling and grammar errors yourself. However, you can ask the rater to revise the rating.
- Asking a person to revise a ProvenExpert reviewGo to your profile in your user account. Scroll to the desired review to ask the rater to revise their feedback.
- What are the ProvenExpert top competencies and how are they determined?Your top competencies are the customer satisfaction criteria where you have been rated best in your surveys.
- How do I reply to a review on ProvenExpert?Go to Profile & Reviews, scroll down the page to see the reviews and click on View Review.
- Is it possible to integrate individual customer reviews into one's own homepage?Individual customer reviews can be integrated into the website with the help of our API.
- Can existing reviews also be included in the overall rating on ProvenExpert?Yes, previously collected reviews can also be embedded by our Customer Success Team.
- How can I add the name of the reviewer if he/she submitted the review to ProvenExpert anonymously and only forgot to enter the name?You can ask the reviewer to make a change to the review
- Can the ProvenExpert reviews also be fed back to Google so that reviews obtained via ProvenExpert are also listed on Google?Google offers in the Google My Business Box that ProvenExpert reviews are also listed, but not for all profiles.
- How do I display reviews anonymously on ProvenExpert?If you don't want reviewer names to appear on your profile, you can set your reviews to display anonymously on your settings page.
- How do I publish my reviews automatically?With AutoPublish, your reviews are published automatically. All you have to do is decide the minimum star rating at which new reviews are published automatically: 3, 4, or 5 stars.
Surveys
- How do I create a survey in my ProvenExpert account?An industry-specific questionnaire is already available in the profile. To create another survey, click Create new survey.
- How can I adjust a ProvenExpert survey/ questionnaire?After creating the survey, simply flip the corresponding switch of the question category or the individual questions to deactivate them
- Is it possible to add your own individual questions or categories to the ProvenExpert surveys?This is not possible at the moment. Currently, you have the option of deactivating individual questions and categories in the industry-specific surveys.
- Can I change the topic of my ProvenExpert survey?As long as you have not yet received feedback on a survey, you can change the survey topic.
- Can I invite someone to my ProvenExpert survey more than once?Read more here: Can people review me more than once on ProvenExpert?
- Invite to the survey with a ProvenExpert QR codeEach survey in your user account has its own QR code, which is accessible by clicking on access code, survey cards and QR Code.
- Invite with a link to the ProvenExpert surveyOn the survey page you will find a URL that you can easily copy and share via emails, on your website or on social media.
- The ProvenExpert Survey CardsSurvey cards are often used in the form of business cards at events; in addition to the ProvenExpert profile name, they contain a QR code for the survey and the survey link.
- How do I deactivate a survey in my ProvenExpert account?Click the pencil in the survey you want to deactivate and select Deactivate survey.
- Can I customise the invitation text and salutation for my ProvenExpert surveys?Select the survey you want to invite to. Click Send survey invitations by email to change the salutation and invitation text.
- Where can I find the access code to the survey in my ProvenExpert account?Select the survey you need the access code for and click Access code, Survey cards, and QR Code in the invitation options.
- Can I delete surveys in my ProvenExpert account?Yes, but all the ratings you have received for this survey will be irrevocably deleted.
- If I invite several recipients to a ProvenExpert survey, will they be written to as bcc?Yes, the recipients of the invitation will not see the contact details of the other invitees.
- How can I make sure that the reviewer has to mention his name on ProvenExpert?The law states that the reviewer has a right to anonymity.
- One of my customers cannot find the survey invitation email. What can I do?The email might have slipped into the SPAM folder.
Other Rating Sources
- How do I add reviews from other sources to my ProvenExpert profile?On your profile, scroll down to Reviews from other sources. Insert the link to the source's profile here.
- Which other rating platforms are supported by ProvenExpert?You can find an overview of the supported platforms here: Supported rating platforms
- Which reviews can I bundle or merge on my ProvenExpert profile?The number and total score of reviews from other review portals can be merged on your ProvenExpert profile
- My desired rating platform is currently not supported by ProvenExpert. What can I do?In your profile, go to the Reviews from other sources section and then paste the URL from the profile of the new review source
- My reviews from Facebook are not displayed on my ProvenExpert profile even though I've added them. What could be the reason?Check whether Facebook has been added as an external source in your profile.
- My business received several Google reviews in different cities. However, only reviews from one Google profile were accepted, although I entered all of them on ProvenExpert.Reviews from different locations can easily be merged into one ProvenExpert profile.
Bad Reviews
- How do I deal with bad reviews on ProvenExpert?Use bad reviews as an opportunity to improve your service. You should definitely take negative reviews seriously.
- How do you deal with an unfair review, from a genuine but problematic customer?We recommend using ProvenExpert's arbitration process
- Can I exclude individual ProvenExpert reviews from publication because they are e.g. not qualified?A public review can be withdrawn at any time and not made public. However, this has negative consequences for your rating seal.
Arbitration Procedure
- How does the ProvenExpert arbitration procedure work?After a review has been reported, the reviewer, if he has given his consent, will be contacted and asked for proof of the service used.
- When and how can I report a ProvenExpert review?In your profile, go directly to the review you want to report and click Report Review.
- What can you do if you are a victim of cyberbullying in form of massive false reviews from non-customers?As a ProvenExpert customer, the verification, review and reporting of false reviews is included. The support team checks reported cases and acts on them.
- Can the arbitration procedure only be used for ProvenExpert reviews?Yes, only reviews obtained via ProvenExpert can be arbitrated by us.
Review Tips
- Do too many 5-star ratings and a 100% recommendation rate on ProvenExpert look manipulated?Our experience is that basically the testimonials in a review matter most.
- How can I avoid customers reviewing my business anonymously on ProvenExpert?Unfortunately, this cannot be avoided completely, as the reviewer has a right to express himself/herself anonymously.