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FAQ

Surveys & Reviews

Surveys & Reviews

Reviews

What does the ProvenExpert review process look like for my customers?

How do I publish my ProvenExpert reviews?

Who can review me on ProvenExpert?

What is more beneficial to me: having more ProvenExpert reviews or reviews from other sources?

Are the ratings sorted in a certain order?

Will all my ProvenExpert reviews be published?

Can ProvenExpert reviews be deleted?

Is it possible to reject a ProvenExpert review?

Why are no reviews displayed on my ProvenExpert profile?

Can people review me more than once on ProvenExpert?

Can I publish the dialogue conducted with a customer after having been reviewed? I want to be transparent on ProvenExpert regarding the reasons for the rating.

Why are older reviews no longer displayed on my ProvenExpert profile?

What happens to my ProvenExpert reviews when I downgrade?

How can I collect customer feedback and reviews with ProvenExpert?

Can I have typing errors corrected in a review text?

Asking a person to revise a ProvenExpert review

What are the ProvenExpert top competencies and how are they determined?

How do I reply to a review on ProvenExpert?

Can existing reviews also be included in the overall rating on ProvenExpert?

How can I add the name of the reviewer if he/she submitted the review to ProvenExpert anonymously and only forgot to enter the name?

Can the ProvenExpert reviews also be fed back to Google so that reviews obtained via ProvenExpert are also listed on Google?

Is it possible to integrate individual customer reviews into one's own homepage?

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Surveys

How do I create a survey in my ProvenExpert account?

How can I adjust a ProvenExpert survey/ questionnaire?

Is it possible to add your own individual questions or categories to the ProvenExpert surveys?

Can I change the topic of my ProvenExpert survey?

Can I invite someone to my ProvenExpert survey more than once?

Invite to the survey with a ProvenExpert QR code

Invite with a link to the ProvenExpert survey

The ProvenExpert Survey Cards

How do I deactivate a survey in my ProvenExpert account?

Can I customise the invitation text and salutation for my ProvenExpert surveys?

Where can I find the access code to the survey in my ProvenExpert account?

Can I delete surveys in my ProvenExpert account?

If I invite several recipients to a ProvenExpert survey, will they be written to as bcc?

How can I make sure that the reviewer has to mention his name on ProvenExpert?

One of my customers cannot find the survey invitation email. What can I do?

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Other Rating Sources

How do I add reviews from other sources to my ProvenExpert profile?

Which other rating platforms are supported by ProvenExpert?

Which reviews can I bundle or merge on my ProvenExpert profile?

My desired rating platform is currently not supported by ProvenExpert. What can I do?

My business received several Google reviews in different cities. However, only reviews from one Google profile were accepted, although I entered all of them on ProvenExpert.

My reviews from Facebook are not displayed on my ProvenExpert profile even though I've added them. What could be the reason?

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Bad Reviews

How do I deal with bad reviews on ProvenExpert?

How do you deal with an unfair review, from a genuine but problematic customer?

Can I exclude individual ProvenExpert reviews from publication because they are e.g. not qualified?

Arbitration Procedure

How does the ProvenExpert arbitration procedure work?

When and how can I report a ProvenExpert review?

What can you do if you are a victim of cyberbullying in form of massive false reviews from non-customers?

Can the arbitration procedure only be used for ProvenExpert reviews?

Review Tips

Do too many 5-star ratings and a 100% recommendation rate on ProvenExpert look manipulated?

How can I avoid customers reviewing my business anonymously on ProvenExpert?

Internal Surveys

How do I create an internal ProvenExpert survey?

Review Guidelines

ProvenExpert's review guidelines

Omnibus Guidelines