1. FAQ
  2. Business Listings

What should I do when a listing status on the ProvenExpert Business Listings is “Not Synced”?

Note: The Business Listings feature is only available to users with addresses in Germany and Switzerland.

Not Synced Warnings

Sometimes the data from one field, or a subset of fields, may not be syncing to the listing, but the rest of the content is being published to that site. This may occur because data in a field may not meet the publisher’s requirements, or because the field may be locked.

Not Synced Status Details

  • Data Issue

    • There is an issue with the data you have stored in the Knowledge Graph (= Entity Edit page). Data issues are commonly solved by just updating your information.

To take action to update the data:

  1. Click on your business name underneath the Entity column.

→ This will take you to the Knowledge Graph (= Entity Edit page) for the desired entity so you can update the information.

2. Update the data and click Save.

  • Duplicate Listing

    • The publisher has determined there is already a similar listing on their site.

  • Existing Relationship

    • This indicates that you already have a paid relationship with the publisher.

  • Linked Account Issue

  • Matching Issue

    • We were unable to match it to a listing on the publisher’s site, or the listing has already been suppressed.

  • Pending Review

    • The listing is pending review before updates can be made.

    • Most of the time there is no action to be taken in these instances, and the review time can vary by publisher.

  • Publisher Error

    • There was an issue syncing to the publisher's database. Sometimes, this error may also appear on synced listings, as the issue only affects one data field. Consequently, the fields that are not affected will continue to be synced.

  • Publisher Limitation

    • The listing is not synced due to a publisher’s limitation. In this case, the publisher may not support the type of business on their site. For example, some publishers do not support service-area businesses (e.g. restaurants), or may not list businesses with certain categories.

    • In most instances, no action needs to be taken on these listings and they can remain not synced.

  • Suspended Listing

    • The listing has been suspended, or marked as closed, on a publisher’s site.

  • Verification

    • This indicates that the listing has a pending verification from the side of the publisher.

    • To verify your Google Business Profile listing, contact our support team at support@provenexpert.com.


Note: If you are trying to fix a listing that is not synced, and have taken all the necessary steps, but the listing is still not synced, you can click on the Force Sync button next to the desired listing. This will help you refresh your data on the listing. For more information, see: 

How do I override edits I made directly in the publisher of my Business Listings in ProvenExpert?

For more information about a specific issue, contact our support team at support@provenexpert.com.