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In general, we do not delete customer reviews.
- However, there is a possibility to report a review: When and how can I report a ProvenExpert review?
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If a review is reported due to offensive, racist or sexist remarks or contradicts our review guidelines in any other respect, it will be deleted after careful examination.
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Here, our arbitration procedure can come into play, too, in order to verify the review's genuineness.
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Reviews can also be reported to our support team.
Did you receive a bad review and are unhappy with it? Read our blog article to find out how to react when receiving a negative review.
Did a customer prematurely leave you a bad review, but you were able to satisfy him in the end? In this case, you can ask him to revise his review: Asking a person to revise a review