In general, we do not delete customer reviews.
- However, there is a possibility to report a review: When and how can I report a ProvenExpert review?
If a review is reported due to offensive, racist or sexist remarks or contradicts our review guidelines in any other respect, it will be deleted after careful examination.
Here, our arbitration procedure can come into play, too, in order to verify the review's genuineness.
Reviews can also be reported to our support team.
Did you receive a bad review and are unhappy with it? Read our blog article to find out how to react when receiving a negative review.
Did a customer prematurely leave you a bad review, but you were able to satisfy him in the end? In this case, you can ask him to revise his review: Asking a person to revise a review