AI Review Analysis

What is AI Analysis?

In the AI Analysis section of your ProvenExpert dashboard, you'll find two AI-powered features that analyze your customer reviews: AI Summary and AI Review Analysis.

AI Summary gives visitors to your profile a quick overview of what your business does best. AI Review Analysis goes a step further, giving you detailed insights into your customer feedback and how your business compares to others in your industry.

What is AI Summary?

AI Summary highlights what your customers appreciate most about your business. It identifies common themes in your published reviews and turns them into a short, easy-to-read summary on your public ProvenExpert profile. The summary appears automatically once you have at least five published reviews on ProvenExpert. This feature is included in all plans.

What is AI Review Analysis?

AI Review Analysis is a feature that only you can access through your dashboard. It analyzes your customer reviews to identify recurring themes, strengths, and areas for improvement. It also compares your results with review data from other businesses in your industry.

Here's what you can find out:

• What your customers appreciate most about your business
• Which aspects of your business receive more positive feedback than those of your competitors
• Where other businesses perform better
• What potential competitive advantages your customer reviews reveal
• Where you could improve your positioning, communication, or services

Instead of just seeing how customers rate your business, you'll get a clearer picture of how your business is perceived and where you stand in your industry.

How much does AI Review Analysis cost?

AI Review Analysis is already included in the PREMIUM plan. If you're on the BASIC or PLUS plan, you can add it with a 12-month subscription.

You can choose between two payment options:

• Monthly billing: €29.99 per month, plus VAT. That's €359.88 over 12 months.
• Annual billing: Pay €299.99 upfront, plus VAT, and save €59.89. That's almost two months free compared to monthly billing.

Your subscription automatically renews for another 12 months unless you cancel. You can cancel at any time, but we need to receive your cancellation at least 14 days before your current subscription ends to prevent it from renewing.

How do I book the “AI Review Analysis” feature?

Requirement: The feature is available as an add-on from the BASIC plan upwards. If you are on the PREMIUM plan, it is already included – no action needed. If you are using a Free account, upgrade to a paid plan first; after that, you can book the add-on as described below.

1. Log in – Sign in to your ProvenExpert account with your login details.
2. Open Add-ons – In the menu on the left, click Add-ons. This is where you’ll find all additional features you can add to your plan.
3. Select the feature – Click AI Review Analysis. You’ll see an overview of what the feature includes and what it costs.
4. Start booking – Click Unlock Analysis. 
5. Complete checkout – You’ll be redirected to the checkout automatically. Review your order summary there and complete the booking.

How does the competitor comparison work?

We compare your ProvenExpert profile with the average results of all eligible businesses in your industry on ProvenExpert.

You can compare:

• Review score: See whether your score is above or below your industry average.
• Number of reviews: Find out how many reviews you have compared to the average business in your industry.
• Performance over time: Track how your review score, number of reviews, and percentage of positive reviews change over time compared to your industry.

All your reviews count toward the overall comparison. However, to analyze customer sentiment and recurring topics, our AI needs written feedback. That's why only reviews that include text are used for those parts of the analysis. As a result, the review counts may differ.

We update the data regularly, but not in real time. If the data is too old, we won't display the comparison. That way, you're not relying on outdated information.

Which businesses are included in the comparison?

We include all eligible businesses in your industry on ProvenExpert. Large group profiles that combine multiple business locations are excluded to keep the industry averages fair and representative. If there aren't enough eligible businesses in your industry to provide a meaningful comparison, we won't display one.

Can I see individual competitors or only industry averages?

You'll only see industry averages. We don't show the names or individual results of competing businesses. All data is combined into industry averages, so you can't identify individual companies. The same applies to your business: other companies can't see your individual results either.

What competitive advantages can the analysis reveal?

Our AI identifies what customers consistently praise about your business, whether that's fast service, helpful advice, or a smooth customer experience. You'll find these insights in the Competitive Advantages section. They show you what customers value most about your business and give you useful ideas for what to highlight in your marketing. You can also see whether you're ahead of your industry by comparing your review score and number of reviews with industry averages.

How can AI Review Analysis help my business?

AI Review Analysis helps you understand what customers really think about your business and how you compare to others in your industry.

The best part? You don't have to spend hours reading through reviews or checking competitor profiles yourself. Instead, you get the key insights in one place, helping you figure out:

• What to highlight in your marketing: Find out which strengths and topics deserve more attention in your messaging.
• How to get more detailed reviews: Ask customers more specific questions to encourage feedback on topics that haven't been covered in your existing reviews.
• Where you can improve: Spot areas that may need attention, such as your range of services, customer support, availability, or response times.

This way, your customer reviews become more than just feedback. They give you valuable insights to improve your positioning and make smarter marketing decisions.

Why isn't analyzing my own reviews enough?

Your own reviews tell you what customers think about your business. But without a comparison, it's hard to know what those results really mean. Let's say your customers regularly praise how easy it is to reach you. That's great feedback. But does it actually set you apart? Or do customers say the same thing about other businesses in your industry? AI Review Analysis helps you see the difference between something your business does well and something that truly makes it stand out.

What's the difference between star ratings and competitor analysis?

Your star rating shows how satisfied your customers are overall. But it doesn't tell you why they gave those ratings or how your business compares to others. For example, two businesses might both have a 4.8-star rating, but customers could have very different experiences with each one:

• One is known for its excellent advice and support.
• The other stands out for its fast service and availability.
• One gets frequent complaints about pricing.
• The other receives recurring feedback about its range of products or services.

AI Review Analysis helps you understand these differences. You'll get a clearer picture of what customers associate with your business and what sets you apart from the competition.